Design of a Project for Migrating a Highly Customized BPM Platform to a More Innovative Version: A Banking Case Study.

Modern banks operate in an environment of intense competition and rapid technological change, which requires them to continually refine their internal processes and organizational structures. According to McKinsey & Company, in 2022 the volume of electronic payments grew by 17 %, outpacing the 6 % growth in payment revenues, while the share of cash transactions fell by nearly four percentage points.

Today, business process management is no longer merely a supporting tool—it has become a key component of strategic development, enabling companies to adapt quickly to new market realities and improve operational efficiency. Studies show that organizations with mature BPM platforms accelerate their time to market through model-driven execution and reduce operating costs by 15–25 %.

An effective administration system establishes clear rules for the allocation of responsibility, protocols for interdepartmental interaction, and transparent control mechanisms—critical factors for maintaining service quality and ensuring regulatory compliance.

In this study, we analyze the migration project of Bank’s highly customized BPM platform to a more flexible and scalable solution. Special attention is paid not to the technical aspects of implementation, but to managerial decisions: designing change-management processes, modeling the structure of project teams, organizing training and communication, and developing administrative procedures that ensure a smooth transition without loss of productivity. It is the combination of thoughtful change management and robust administration that allows the bank to minimize risks, optimize costs, and preserve business continuity during the upgrade of critical infrastructure.

1.1. Relevance of the Topic
The Role of BPM in the Banking Ecosystem
In modern financial institutions, business processes constitute a “living mechanism” that unifies many interdependent operations: from receiving and scoring loan applications to managing document flows, ensuring compliance, and generating reports for regulators. A centralized BPM platform provides the following key advantages:

1. Systematization and Standardization.
   All processes are modeled as clear BPMN diagrams with defined roles and areas of responsibility, which facilitates execution control and allows rapid adaptation of rules to new requirements.
   “Forrester reports that BPM initiatives can result in productivity benefits of 30–50 %, compared to only 25 % for typical IT and ERP projects.”
2. Automation of Routine Tasks.
   Replacing manual operations with software-driven workflows reduces errors and frees up resources for higher-value activities.
   “Gartner found that RPA reduces human error rates by up to 57 %, making 100 % accuracy achievable in many cases.”
3. Continuous Monitoring and Optimization.
   Built-in dashboards and reports display delays and bottlenecks in real time, enabling prompt adjustment of process flows and workload redistribution.
   “IDC found that organizations implementing BPM solutions experience an average cost reduction of 20 % through workflow automation, leading to fewer errors and less rework.”

As a result, the bank achieves high process transparency, shortens the “idea-to-launch” time for new products, and ensures strict compliance with both internal and external regulations.